
Fragmentation and the US Healthcare Market
#2 In Our Field Guide for EU Digital Health Founders
By Tina Simpson, JD, MSPH
Before the break for the holidays last month, we opened this series with a reflection on how many EU founders misread US market dynamics, misunderstanding not only demand and opportunity, but the structural forces that shape adoption, scale, and success.
They rely, understandably, on the mental models and assumptions of their home countries. Many EU and international digital health founders approach the US as if it were a single healthcare system: large, complex, and imperfect, but ultimately coherent.
This assumption is understandable.
There is one FDA. National programs like Medicare and Medicaid exist. Major hospital brands operate across multiple states. The infrastructure suggests centralization. This leads founders to make several miscalculations and mistaken assumptions.
For example, they assume:
- the only (or best) path into the US market is as a clinical FDA-regulated intervention.
- there is a meaningful nexus between regulatory review and approval and market adoption.
- regulatory approval is “the hard part” and underestimate the commercial and operational challenges of bringing an innovation into a clinical practice.
But as we discussed previously, the U.S. healthcare “system” is better understood as as an ecosystem than as a centrally designed system. It’s Jurassic Park, not We Bought a Zoo. Each requires different skills, strategies, and tools.
I use the term ‘ecosystem’ intentionally; and I want to pause and ensure that this Jurrasic-tinged theme hits home before we proceed further. Classifying it as an ecosystem captures the unexpected diversity and adaptation to local conditions that emerges in the absence of centralized authority and intentional design. In the absence of that centralized authority and vision, there is no external force smoothing out variation, aligning priorities, or reallocating resources toward a shared objective. Variation is not mitigated, but amplified.
Consequently, in in the US ecosystem, local conditions exert disproportionate influence over what gets adopted, funded, scaled or abandoned. What thrives is not what is universally optimal, but what is well-adapted to its specific environment; or, more accurately, what is perceived as the most urgent issues for local decision makers. What succeeds in California may fail in Texas. Resources flow differently. Competitive pressures differ. Regulatory and political constraints diverge.
This is the crux of why the distinction between a system and an ecosystem matters. Because there is no centralized organizing force fragmentation and localization are not temporary features to be engineered away. They are defining characteristics of the U.S. healthcare market, and they are the first things that a founder must wrestle with when considering market entry.
What follows in this article (the second in our Field Guide) is an exploration of the practical consequences of that reality.
If the U.S. healthcare market is an ecosystem rather than a system, how does that shape the structure of the market itself? How does fragmentation manifest in practice? And why does this variation, while often experienced as a barrier, also create opportunity for founders who understand how to navigate it?
In this installment, we continue to challenge prevailing mental models by examining how:
- The U.S. healthcare market is not a monolith, but a network of overlapping regional markets and systems;
- Fragmentation is a structural feature of the environment, not a bug; and
- This fragmentation creates both real barriers and strategic openings for the savvy navigator.
Let’s get started.
The Illusion of (Immediate) Scale
For many EU founders, the immediate appeal of the U.S. market is its scale: one regulatory checkpoint theoretically provides access to over 330 million people. This vision of access to a single massive market is tantalizing. It is also misleading.
This is because the U.S. healthcare market is not a monolith. I want to pause here a moment, because it can be tempting to glibly pass over that statement. I mean, of course the U.S. healthcare market isn’t a monolith (who said it was?)– the US itself isn’t a monolith. But what I want you to appreciate is the diversity and fragmentation that exists because there isn’t a centralized system setting the agenda, and allocating resources. Once again, the US healthcare market is an ecosystem – not a system. It is a patchwork of competing actors, rules, and incentives, knitted together by shared interests, history, and federal funding. Fragmentation is a profound, pervasive and protected feature of this environment.
It is not simply and accidental or bothersome byproduct. Therefore, the more accurate, and more actionable, way to think about the United States is not as one market, but as a loose confederation of (at least) fifty distinct regional markets, each with its own stakeholders, infrastructure, regulatory environment, and healthcare needs.
Medicaid: A Case Study in Fragmentation and Diversity
To illustrate just how fundamental fragmentation is in the US healthcare “system”, it is useful to start with Medicaid.
The choice of Medicaid (as opposed to private insurance – which actually dominates the US landscape) as a case study is intentional. Of all the U.S. health programs, Medicaid most closely resembles the centralized, government-administered health systems familiar to European founders. It was created by federal legislation, is publicly funded, targets a defined population, and is overseen by a federal agency. On paper, it looks like the kind of national program that would impose uniformity across the system.
It does not.
Instead, Medicaid is fifty different programs under one statute. And, as commonly cited by Medicaid operators, and regulators: “If you know one Medicaid program, you know one Medicaid program.
Let’s back up: Medicaid is a public program created by federal legislation in 1965, funded by government (both federal and state contributions), and designed to provide comprehensive coverage to a specific population (in this case, low-income Americans). It’s administered by a federal agency (the Centers for Medicare & Medicaid Services) responsible for establishing baseline program requirements and conducting oversight of the states’ administration and performance. On paper, it looks like a national program with consistent standards and centralized administration. In practice, it demonstrates exactly why thinking of the “the US Medicaid Market” as “one market” is fundamentally misleading.
As a jointly administered (and funded) federal-state partnership, states have primary authority for the design and administration of their individual state Medicaid programs. The result is that there are more than fifty different Medicaid programs (one for each state, plus territories and the District of Columbia). These programs differ significantly across multiple dimensions:
Eligibility criteria: Who qualifies for coverage varies significantly by state.
Some states have expanded Medicaid under the Affordable Care Act to cover adults earning up to 138% of the federal poverty level; others restrict eligibility restricted to only low-income children, pregnant women, and the disabled.
Covered Services: The types of medical services covered beyond federal minimums vary substantially.
Some states cover dental and vision for adults, others don’t. Behavioral health benefits, transportation services, and coverage for emerging technologies like telehealth or remote patient monitoring, differ wildly.
Delivery models: Most states rely heavily on managed care organizations (private insurers contracted to manage Medicaid populations), but some states directly administer the programs within a more fee-for-service infrastructure.
The number of managed care plans, their market share, and their sophistication varies dramatically. California has a dozen major Medicaid managed care plans with sophisticated value-based care capabilities; Wyoming has a predominantly fee-for-service model with limited managed care penetration.
Reimbursement rates: What providers are paid for the same service varies across states, affecting which providers participate in Medicaid and their capacity (or willingness) adopt new technologies or care models.
Tailored Innovation: States rely on federal waivers to test new payment models, delivery approaches, or coverage expansions.
Some states are actively experimenting with value-based care, social determinants of health interventions, or technology-enabled care delivery. Others maintain more traditional fee-for-service approaches with limited innovation initiatives.
This means that a digital health solution serving Medicaid beneficiaries in California may be irrelevant or even incompatible with the Medicaid program in Texas or Florida – even though the patients may share the exact same need.
Beyond Medicaid
The state-level variation extends beyond Medicaid:
Commercial insurance is regulated at the state level. State insurance departments approve plan designs, set rate review processes, and establish consumer protection requirements.
What constitutes an allowable benefit design, how plans can be marketed, and what consumer protections exist vary by state.
Provider licensing and scope of practice regulations vary by state. What services nurse practitioners can provide independently, whether physicians can practice telemedicine across state lines without additional licensing, what mental health professionals can prescribe, all of this varies.
A digital health solution that relies on a particular care delivery model (nurse practitioners providing primary care, or licensed clinical social workers managing behavioral health) may not be viable in all states without substantial modifications to workflows.
Telehealth policies vary by state. Reimbursement parity (whether insurers must pay the same for telehealth as in-person visits), what modalities are reimbursable (live video, store-and-forward, remote patient monitoring), and what settings qualify all vary.
A telehealth-enabled solution may have strong reimbursement support in one state and face significant barriers (or indifference) in another.
Even Medicare (a wholly federal program with nationally standardized eligibility, benefits, and payment rules) exhibits meaningful regional variation, with variation in implementation, coverage interpretation, and market dynamics.
What this Means When Developing a Market Entry Strategy
For EU founders, this reframing from “the U.S. market” to “U.S. markets” has several critical implications.
Let’s start with the good news: by recognizing and respecting market fragmentation and diversity, market entry becomes more manageable. Instead of needing a strategy to penetrate a 330-million-person market, you are forced to focus on specific geographic markets where your solution has the strongest product-market fit, where you have relationships or local knowledge, or where regulatory and market conditions are most favorable.
You don’t need to “enter the U.S. market.” You need to succeed in small subsections: Ohio, or the Mid-Atlantic region, or among specific safety-net providers in major metropolitan areas.
This is a fundamentally different strategic position, and it requires different analysis. It means asking:
- Which states have the regulatory environment that supports (or at least doesn’t inhibit) your solution?
- Which have the payer mix that aligns with your value proposition?
- Which have provider networks or health systems (or lack thereof) that present natural entry points?
Variation creates opportunity—if you choose strategically. Different states are at different stages of healthcare transformation, have different budget constraints, and different appetites for innovation. A state struggling with a particular challenge—rural access, maternal health outcomes, chronic disease management, opioid epidemic response—may be actively seeking solutions and willing to pilot new approaches.
Massachusetts (Boston-area, most notably), for example, has been a consistent leader in healthcare innovation, with a sophisticated payer landscape, strong academic medical centers, and a history of piloting new payment and delivery models. The same goes for Washington State, which has the longest history experimenting in population health and managed care models. Both states are actively testing solutions that better integrate behavioral health, as well as integrating social determinants of health.
On the other end of the spectrum, Mississippi has a less sophisticated payer landscape and agenda, but as it faces profound rural access challenges, bu is likely to be more receptive to solutions that address fundamental access gaps or enable specialists to operate remotely from hub facilities.
Understanding which states have the political will, regulatory flexibility, and budget capacity to support your type of solution becomes the key part of market selection.
This isn’t about finding the “best” state—it’s about finding the right state for your specific solution at your specific stage of development. Are you targeting early adopters with sophisticated infrastructure, or are you solving fundamental access problems in under-served markets? Different states represent different strategic opportunities.
Proof points are portable, but expansion requires adaptation. Success in one state creates a case study and proof of concept that can be leveraged elsewhere.
Demonstrating impact with California Medicaid creates credibility when approaching New York or Illinois. But expansion to other states is genuine expansion and not scale – it requires understanding local market dynamics, building new relationships with different payers and providers, and often adapting the product or business model to local regulatory and operational requirements.
In short: this is not “land and expand” in the traditional agile-software sense, where success with one customer creates a reference and the product scales horizontally with minimal adaptation. This is market-by-market expansion, each requiring its own go-to-market strategy, partnership development, stakeholder engagement, and often product adaptation. Your success in one market proves your capability and creates a foundation, but it doesn’t automatically unlock neighboring markets.
Resource allocation decisions become clearer. When you think of the US as one market, the resource requirements feel overwhelming: you need a national sales team, relationships with national payers, presence across the country. However, when you think of the US as fifty markets, you can make deliberate choices about where to focus limited resources and develop the relationships (and generate proof of impact) where it matters most.
You might choose to focus on three target states in your first 18 months, building deep expertise in those markets, establishing strong customer relationships and proof points, and achieving product-market fit before expanding. This approach is both more reflective of the realities and demands of the US system, while also being a much more realistic and capital-efficient path than trying to achieve national scale from day one.
So how do you choose which markets to target? Consider analyzing several dimensions:
- Regulatory environment: Which states have the licensing, scope of practice, telehealth, and insurance regulations that enable (or at least don’t prohibit) your solution? Some states are regulatory leaders that welcome innovation; others maintain more restrictive approaches.
- Payer landscape: Which states have the payer mix (Medicaid expansion status, managed care penetration, commercial market structure, Medicare Advantage presence) that aligns with your value proposition? If your solution is designed for value-based care arrangements, you need markets with sophisticated managed care infrastructure.
- Provider infrastructure: Where are your target customers (health systems, independent practices, FQHCs, specialty providers) concentrated? What is their level of technological sophistication? What is their capacity to adopt new solutions?
- Market need: Which states are struggling with the specific problem you solve? Where is the pain point most acute? Where does your solution address a recognized state priority (rural access, maternal health, chronic disease, behavioral health)?
- Competitive dynamics: How saturated is the market for your category of solution? Are there established competitors, or is this relatively white space? Where do you have differentiation?
- Your capabilities: Where do you have existing relationships, local knowledge, or operational presence? Which markets can you realistically serve given your current team, capital, and go-to-market capacity?
The goal isn’t to find the “best” state in absolute terms, but to identify the first beachhead.
You want a market where you can gain traction, prove impact, build relationships, and establish proof points that can be leveraged for expansion. Understanding that the U.S. represents fifty+ distinct markets rather than one monolithic system is the first critical reframing for EU founders. It makes market entry more manageable, turns fragmentation from an obstacle into a strategic opportunity, and enables more focused and efficient resource allocation.
This reframing shifts the question from “How do we enter the US market?” to “Which US markets should we enter, and in what sequence?” It means being deliberate about market selection, realistic about the resources required for expansion, and strategic about building proof points that can be leveraged over time.
Knowing you’re targeting “California” or “the Mid-Atlantic region” is only the beginning.
To actually succeed in those markets, you need to understand how they’re organized operationally which means understanding the payer-driven dynamics that govern how care is purchased, delivered, and valued. Different payer types have different incentives, purchasing processes, quality metrics, and definitions of value. And any successful digital tool needs to adapt to those dynamics. That’s what we’ll explore in the next article.
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About the Author Tina Simpson is a healthcare strategist and co-founder of Line Axia, a consultancy that helps European digital health companies navigate U.S. market entry. Having worked on both sides of the Atlantic, she specializes in translating across healthcare ecosystems, 90s adventure films, and regulatory jargon.
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If this article resonated with you—or if you found yourself thinking “wait, that’s exactly the conversation we need to have internally”—let’s talk. Line Axia works with European digital health companies navigating U.S. market entry, helping founders recognize blind spots before they become expensive mistakes.
As always, this post was written by a human being! Not AI. ChatGPT was used for final grammar edits and spellcheck.